Refund Policy

KEBIJAKAN PENGEMBALIAN DANA

1. Barang harus dikembalikan dalam waktu 5 hari setelah barang diterima.
2. Barang harus memiliki tag asli seperti yang disertakan saat penerimaan.
3. Kami berhak untuk menolak pengembalian dana atau penukaran apabila barang tersebut telah berubah bentuk, terjadi kerusakan, dicuci, atau ketidaklengkapan tag asli yang disertakan.
4. Kami tidak menjamin penukaran atau pengembalian dana untuk barang yang tidak memenuhi kriteria pengembalian. Jika anda menerima produk yang mengalami kerusakan atau cacat pada saat menerima pengiriman silahkan memberikan pemberitahuan terlebih dahulu dalam waktu 2 hari setelah anda menerima produk melalui email [email protected] sebelum mengirim barang kembali.
5. Anda dapat menggunakan jasa pengiriman lain untuk pengembalian barang. Untuk memastikan kami menerima barang yang anda kirim silahkan meminta nomor pelacakan dari pengirim dan konfirmasikan kepada pihak kami melalui email [email protected] beserta nomor KONFIRMASI PEMBAYARAN anda.
6. Kemas kembali barang pengembalian anda dengan aman.
7. Kirim barang pengembalian anda ke alamat : Metalgear Store, Jl.Galuh 1, Alun-alun Ciamis, Jawa Barat
8. Barang baru akan di kirim setelah kami menerima barang penukaran anda dan mengkonfirmasi pengembalian atau penukaran anda.
9. Kami tidak bertanggungjawab atas kehilangan barang pengembalian saat pengiriman kembali.
10. Biaya pengiriman awal tidak dapat dikembalikan.

REFUND POLICY

1. Product must be returned within 5 days of receipt.
2. Product must have the original tags as include at the time of receipt.
3. Metalgear is eligible to refuse refund of exchange request when the product has been deformed,damaged,washed, or incomplete without the original tag included.
4. Metalgear does not guarantee exchange or refunds request for items that do not meet the criteria of return policy.
5. in the case that the product is damaged of defective upon receipt of delivery, please provide advance notice 2 days of receipt via email [email protected] before sending it back.
6. any shipping services can be use to return the product. Please ensure that we receive the product you sent by providing the tracking number and kindly comfirm via email [email protected] along with your PAYMENT CONFIRMATION number.
7. Please repack the returned product safely.
8. Kindly send back the product to; Metalgear Store, Jl.Galuh 1, Alun-alun Ciamis, Jawa Barat.
9. New product will be sent after we receive you exchange product and confirm you return or exchange request.
10. Metalgear is not responsible for lost items returned when send back.
11. Initial shipping costs are non-refundable.

 PRODUCT EXCHANGE POLICY

1. Product can be exchange when it is damaged of detective, we do not accept exchange sizes.
2. In the case that desired product is out of stock, the funds will be fully returned after being reduced by the initial shipping cost.
3. Metalgear is not responsible for lost item returned when sending back.